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Voicemail Information

The Number to call to access the voicemail system remotely is: 410-547-5570. When prompted, enter your mailbox number (your 4-digit extension) followed by #. When prompted, enter you passcode, followed by #.

Once you are logged into your mailbox, you have the following options:

While reviewing a message

1 - Skip Backwards
2 - Play
3 - Skip Forward
4 - Previous Message
5 - Record
6 - Next Message
7 - Message Commands (Affects the messages in your mailbox)
8 - Mailbox Commands (Affects the settings of your mailbox)
9 - Call Sender
0 - Calls the Voicemail Administrator
# - Stop/Exit
* - Help

Message Commands

71 - Reply
72 - Play Envelope
73 - Forward
74 - Reply All
75 - Compose
76 - Delete/Restore (Restore is only available if you delete the message in this session)
79 - Send
70 - Message Options
7# - Cancel/Exit
7* - Message Help

Mailbox Commands

81 - Log In
82 - Greetings
83 - Log Off
84 - Password Change
85 - Distribution Lists
86 - Go to a Message
89 - Personal Verification (Your Name)
80 - Mailbox Options
8* - Mailbox Help

Some common tasks when connecting to voicemail from home are:

Setting a Temporary Greeting (Useful for Holidays, Sick days, Snow days, etc.)

Log in to you mailbox.
Press 82 for greetings
Press 3 for Temporary Greeting
Press 5 to record the greeting, 5 to pause, # to finish.
Press 2 to review, 76 to delete and start over.
When finished, you may press 9 to set an expiry date and time. After this set time, your mailbox will revert back to your normal greeting. When prompted for month, enter the 2 digit month (ie, 12) followed by #. When prompted for date, enter the 2-digit date (ie, 25), followed by #. When prompted for time, enter the time in 24-hour format (for example, 11:00 am would be 1100, 4:00pm would be 1600 (1200+400)), followed by #.

Checking messages

Log in to your mailbox.
Your first unheard message will begin playing.
Press 1 to skip backwards within the message, 3 to move forwards.
Press 4 to skip to a previous message, press 6 to skip to the next message.
Press 76 to delete a message, 76 again to restore it (during the same session)

Forwarding a message

Log in to your mailbox.
While listening to the message you want to forward, press 73
Enter each mailbox you want to forward to, followed by #
After all have been entered, press # again
Press 5 to record/re-record an introduction, # to stop
Press 2 to review your introduction
Press 79 to send the message.

If there are questions or problems, contact the Information Technology Help Desk at 410-547-5305 Monday - Friday 8am to 5pm.