Voicemail Information

The Number to call to access the voicemail system remotely is: 410-547-5570. When prompted, enter your mailbox number (your 4-digit extension) followed by #. When prompted, enter you passcode, followed by #.

Once you are logged into your mailbox, you have the following options:

While reviewing a message

1 – Skip Backwards
2 – Play
3 – Skip Forward
4 – Previous Message
5 – Record
6 – Next Message
7 – Message Commands (Affects the messages in your mailbox)
8 – Mailbox Commands (Affects the settings of your mailbox)
9 – Call Sender
0 – Calls the Voicemail Administrator
# – Stop/Exit
* – Help

Message Commands

71 – Reply
72 – Play Envelope
73 – Forward
74 – Reply All
75 – Compose
76 – Delete/Restore (Restore is only available if you delete the message in this session)
79 – Send
70 – Message Options
7# – Cancel/Exit
7* – Message Help

Mailbox Commands

81 – Log In
82 – Greetings
83 – Log Off
84 – Password Change
85 – Distribution Lists
86 – Go to a Message
89 – Personal Verification (Your Name)
80 – Mailbox Options
8* – Mailbox Help

Some common tasks when connecting to voicemail from home are:

Setting a Temporary Greeting (Useful for Holidays, Sick days, Snow days, etc.)

Log in to you mailbox.
Press 82 for greetings
Press 3 for Temporary Greeting
Press 5 to record the greeting, 5 to pause, # to finish.
Press 2 to review, 76 to delete and start over.
When finished, you may press 9 to set an expiry date and time. After this set time, your mailbox will revert back to your normal greeting. When prompted for month, enter the 2 digit month (ie, 12) followed by #. When prompted for date, enter the 2-digit date (ie, 25), followed by #. When prompted for time, enter the time in 24-hour format (for example, 11:00 am would be 1100, 4:00pm would be 1600 (1200+400)), followed by #.

Checking messages

Log in to your mailbox.
Your first unheard message will begin playing.
Press 1 to skip backwards within the message, 3 to move forwards.
Press 4 to skip to a previous message, press 6 to skip to the next message.
Press 76 to delete a message, 76 again to restore it (during the same session)

Forwarding a message

Log in to your mailbox.
While listening to the message you want to forward, press 73
Enter each mailbox you want to forward to, followed by #
After all have been entered, press # again
Press 5 to record/re-record an introduction, # to stop
Press 2 to review your introduction
Press 79 to send the message.

If there are questions or problems, contact the Information Technology Help Desk at 410-547-5305 Monday – Friday 8am to 5pm.