The support policy for ParishSOFT is as follows:
The PIMS team will respond to all requests for assistance filed via the Help Desk within 3 business days. In other words, if you submit a request the PIMS team is required to contact you via email or phone within 3 business days of your original request.
To contact the Help Desk, you have the following options:
Please note that tickets submitted via the Help Desk page are preferred by the PIMS team and the quickest way to get a response, often in less than 3 business days. By submitting a ticket in this fashion, it takes less time for the PIMS team to document your issue and research it, and the information related to your request is retained indefinitely for further use by the PIMS team as needed.
I would remind all of you that during peak times you should not expect an immediate response from the team, but rather a response within the parameters in the policy. Please do not create additional duplicate tickets in an attempt to get a quicker response - this actually places a great burden on the support team and results in slower responses to all of our end users throughout the Archdiocese.
Thanks again for your cooperation as the PIMS team strives to support all of you in your endeavors with the ParishSOFT applications. I have attached for your convenience a flyer to keep handy with the helpdesk contact information.
